PR1MA Communications Sdn Bhd (“PCSB”) is committed to ensure the processing of personal data by PCSB is in accordance with the Personal Data Protection Act 2010 (“PDPA”). This Personal Data Protection Notice (“Notice”) is issued pursuant to PDPA’s requirements to all persons who engage with enter into any dealing or transaction with PCSB.
By submitting your Personal Data to PCSB, you have consented to this Notice and the collection, use, transfer, storage and processing of your Personal Data by PCSB.
Collection and Use of Personal Data by PCSB
Your Personal Data refers to any information that relates directly or indirectly to you and/or your transactions with PCSB, which you may be required to provide from time to time. The Personal Data are including but not limited to the followings:-
- Name;
- Identification number;
- Home Address;
- Email Address;
- Phone Number;
- Contact Preference; and
- Bank Account Information.
This list is not exhaustive and may include other Personal Data depending on the nature of dealings or transactions.
Sources of Personal Data
When you transact with PCSB, we may collect a variety of your Personal Data through the following sources:-
- Online Registration Form and/or Manual Registration Form;
- Service Acceptance Form; and
- Cookies.
Purposes of your Personal Data
Subject to limitation on the usage of your Personal Data, PCSB may use your Personal Data for the following purposes:-
- To assess and process your application or request for our products and/or services;
- To review any finance operations, including verification of payment, billing, and billing enquiries;
- To share your Personal Data with third parties providing services for the execution of Registration and Installation, and any other relevant documents, in order to fulfil our contractual obligations with you;
- From time to time, you may be required to provide certain types of Personal Data in forms or other documentation, whether in electronic or print form. Such information will be indicated as compulsory/mandatory. If you fail to provide the required personal information, or later withdraw your consent for PCSB to continue processing the same,
- To send important notices, emails, letters, SMS or any communication about services, products, and changes to our terms, conditions and policies. As such information is crucial to your dealings with PCSB, you are advised not to opt out of receiving such communications;
- To keep you informed on new launches, promotions, and upcoming events through marketing, advertising, promotional materials, emails, or calls. If you do not wish to be on our mailing list, please inform PCSB in writing to enquiry@pr1macomm.my ;
- For internal purposes such as auditing, data analysis, statistic, reports and research to improve PCSB’s products, services and communications. You may also be contacted from time to time for suggestions and surveys;
- As and when required by law, relevant enforcement or regulatory authorities, agencies or departments, and/or where such disclosure is necessary to respond to any claims or legal process, or for the detection/prevention of crime; or
- To disclose your information, whether in part or in full, to our contracted or authorised companies such as our data processors.
Failure to Provide Personal Data
- The provision of personal data to PCSB is necessary and failure to provide personal data may affect BNM’s ability to fulfill the purposes under paragraph 3 of this Notice – Purposes of your Personal Data.
- PCSB may not be able to provide or continue offering you with the full range of benefits, products and/or services you have requested, and may not be able to fulfil the purposes set out in this Notice;
Cookie and Similar Technology
Cookies are small data files placed on your computer or mobile device when you visit a website. This is to ensure these websites function properly, work more efficiently, and provide reporting information.
We use cookies for several purposes. Some cookies are necessary for technical reasons to operate our websites, referred to as “essential” or “strictly necessary” cookies. Other cookies allow us to track and target user interests to improve the experience on our websites. Third parties also use cookies on our websites for advertising, analytics, and other purposes.
Types of cookies we use:
- Essential cookies: These cookies are indispensable for providing services available through our websites and enabling the use of some features, such as accessing secure areas.
- Performance and functionality cookies: These cookies enhance the performance and functionality of our websites, though they are not essential for use. However, without these cookies, certain functionalities may become inaccessible.
- Analytics and customization cookies: These cookies gather information used either in aggregate form to help us understand website usage and the effectiveness of our marketing campaigns or to customize our websites for you.
- Advertising cookies: These cookies enhance the relevance of advertising messages to you. They perform functions such as preventing the repetition of the same advertisement, ensuring proper ad display for advertisers, and selecting advertisements based on your interests in some cases.
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager on your web browser that allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
Disclosure and Sharing of Personal Data
PCSB takes the necessary administrative and technical precautions to safeguard the security and integrity of your Personal Data. We do not sell or rent any personal information you provide to third parties.
Under certain circumstances, we may be required to disclose your Personal Data to:
Government and Law Enforcement
- Federal or State government;
- Government ministries and agencies;
- Law enforcement agencies; or
- Other authorised government bodies (if legally required).
Professional and Service Providers
- PCSB’s panel of solicitors;
- Auditors; or
- PCSB’s service providers, suppliers, agents, or professional consultants.
Affiliates and Third Parties
- PR1MA Corporation Malaysia, our partners, agents and affiliates;
- Any third parties engaged or appointed by PCSB; or
- Any third parties authorized by you to use, disclose, and retain your Personal Data.
PCSB may share anonymous and/or aggregated information about all our users with third parties in a manner that will not specifically identify you. If the same is not possible, we will seek your consent before such disclosure.
In the circumstances outlined in this Notice, when PCSB shares your information with a third party, we will ensure that the security measures implemented by that party for processing your data are at least robust as ours. This does not apply if we are required by law to share your information with a third party.
In the event of a business transition (such as sale of part or all of our assets, merger or acquisition), your information will likely form part of this transition and be transferred as part of this transition.
Security of Personal Data
PCSB shall keep all Personal Data confidential and endeavours to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of Personal Data and accidental loss or destruction of, or damage to the Personal Data.
Updates to Personal Data
PCSB shall ensure that Personal Data processed is accurate and up-to-date. PCSB shall be kept informed of any changes to be made to Personal Data or if the Personal Data is not accurate.
Retention, Integrity and Access to Personal Data
It is your duty to ensure the Personal Data provided is accurate, complete and up to date. We will retain your Personal Data for the period necessary to fulfil the purposes outlined in Notice unless a longer retention period is permitted or required by law.
You may also request access to your Personal Data for the following reasons:
- To update or your Personal Data that is inaccurate or misleading;
- To check if your Personal Data is being held and used by PCSB;
- To withdraw your consent for certain purposes for which we are processing your Personal Data;
- To request that your Personal Data be retained and used only for the specific purpose for which it was collected; or
- To fully or partially retract your Personal Data for the purposes of direct marketing (such as receiving marketing materials or not wanting to be contacted by PR1MA for the sale and promotion of any products).
Any request for access, enquiries, corrections, complaints, or to restrict processing of Personal Data can be made by writing to the following address:-
PR1MA COMMUNICATIONS SDN BHD
No. 2, Jalan PJU 1A/7A, Oasis Square, Oasis Damansara, 47301 Petaling Jaya
Selangor Darul Ehsan, Malaysia
Enquiry
Call Centre: (+603) 7628 9898
General / Registration / Technical: info@pr1ma.my/enquiry@pr1macomm.my
We may decline any requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not required by local law.
Governing Law and Jurisdiction
The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.
Variation/Changes of PR1MA Privacy Policy
PCSB reserves the rights to change, amend, vary or modify any part this Notice from time to time. Any material changes will be posted on our website and/or by such other means of communication deemed suitable by PCSB.