FAQS

BROADBAND PACKAGE

We have simplified our offerings with two 2 new plans available to cater to the variety needs by the consumer:

  • The existing plan with the speed of 30 Mbps with unlimited quota is now at RM 79 per month
  • A new plan, PR1MA 60 Mbps that comes with unlimited quota at RM 99 per month

PR1MA homeowners and existing subscribers depend on the term & conditions.

Yes, the existing subscribers are able to change to the new package but required to fill up a new application form and send to enquiry@pr1macomm.azurewebsites.net

The new package is available to be subscribe starting 1 October 2020.

You may subscribe to any of the packages at our touchpoints below:

No, the subscriber may add on RM 10 per month for the voice plan.

The subscription contract period is 24 months.

A penalty of RM 500 shall be imposed if a subscriber terminates the subscription package or discontinue service account within the contract period.

BROADBAND INSTALLATION

Subscriber need to fill up the broadband application form which is available at out our touchpoints and send the application form with necessary documents to email enquiry@pr1macomm.azurewebsites.net

Our Call Centre agent will contact subscriber to set an appointment based on available slot and ‘First Come First Serve’ basis

The port warranty is in line with PR1MA homes development Homeowner are advised to appoint a contractor and all costs will are not claimable to PR1MA Communications Sdn Bhd.

  • Homeowner/appointed next kin must be available at residence on the appointment date
  • The subscriber need to prepare hard copy of signed application form (original signed) for LHDN submission
  • Subscriber or next kin require to sign Service Acceptance Form(SAF) after the installation complete

MODULATOR INSTALLATION

Convert an optical signal back to exactly what was being received from the satellite and or the terrestrial antennas

Allow homeowner who are intend to subscribe Astro and view MyTV channel without using Satellite Dish.

Modulator has installed in all PR1MA Development EXCEPT for Residensi Alam Damai Therefore, the resident of Alam Damai able to contact our touchpoint below to request modulator appointment.

  • Call Centre 03 7628 9898
  • Email enquiry@pr1macomm.azurewebsites.net
  • Homeowner/appointed next kin must be available at residence during the appointment date
  • Homeowner need to have a smart TV for modulator installation.
  • Homeowner must prepare COAXIAL/RG 6 Cable This cable is to connect the modulator to the TV or Astro.
  • Homeowner/appointed next kin need to verify and sign “Handing Over Checklist Form” after installation complete.

Modulator has 2 years warranty from date installed Homeowner need to raise a fault complaint at our touchpoint below for replacement appointment.

The port warranty is in line with PR 1 MA Homes Development Homeowner are advised to appoint a contractor and all costs will are not claimable to PR1MA Communications Sdn Bhd.

PR1MA Communications provides ONLY one 1 modulator in each unit of PR1MA Homes PR1MA Communications will not bear or replace the missing modulator

BILLING INQUIRIES

Invoice will be sent to the subscriber’s email according to the broadband registration form.

Subscribers will be received monthly invoice by end of every month.
Note

  1. Subscription charges will start from installation date.
  2. First invoice charges ( is depending on the installation date.

Subscriber may contact our touchpoint below for invoice request:

Subscriber may send an email to customer billing@pr1macomm.azurewebsites.net and provide an appropriate documentations and justification

Invoice payment is only via JomPAY.

New Subscriber will receive the payment steps through First Monthly Subscription Invoice

INQUIRIES ON INTERNET CONNECTION ISSUE

Subscriber may contact our touchpoint below for invoice request:
PR1MA Call Centre 03 7628 9898 Our operation hours from Monday to Sunday 9:00 am to 6:00 pm (except Selangor Public Holidays).

PHP Code Snippets Powered By : XYZScripts.com